Hey jindal, you may not be doing something wrong. I'm assuming you just can't log in? If so then i've been having the same issue. I called the Mcmcaster technology people and what they told me was that essentially there are issues stemming from an repair or something they did. What i think they told me, (i was to busy being angry at them to pay full attention) was that some users may have an issue logging in for a bit. They said that within a couple days though this will be completly fixed, but there advice was horrible. All they said i could do was just keep trying to log in over and over and maybe one time it would go through. Hope this helps, atleast this means you're not going crazy or something