I am wondering if anyone could help me figure out this problem I have having with my tuition balance.

Last Tuesday (August 21) I put $1000 towards my tuition. The next day I checked to see if the payment went through and it showed -1000 next to the Student Account box. I figured it was still pending so I paid another 1000.00 on Thursday (August 23). On Friday the payment I made on the 23rd went through BUT my first 1000.00 is still "stuck" in my student account and did not deduct anything from my tuition balance.

I called the Student Accounts department this morning but they weren't all that helpful. Does anyone have any idea what problem is?

Originally Posted by Taryn328

I am wondering if anyone could help me figure out this problem I have having with my tuition balance.

Last Tuesday (August 21) I put $1000 towards my tuition. The next day I checked to see if the payment went through and it showed -1000 next to the Student Account box. I figured it was still pending so I paid another 1000.00 on Thursday (August 23). On Friday the payment I made on the 23rd went through BUT my first 1000.00 is still "stuck" in my student account and did not deduct anything from my tuition balance.

I called the Student Accounts department this morning but they weren't all that helpful. Does anyone have any idea what problem is?

Your account statement is in the same format as a credit card statement. Negative numbers would indicate a credit, positive numbers would indicate a balance owing.

If you paid by interac, did you make sure to input the numbers in the proper box? From what I remember, there should be one for your payment agreement and one for your student account. In the end (I think Sept 1st), both of them will merge together.

It appears that I did make the mistake of accidentally putting the numbers in the Student Account box. Glad to hear they'll merge together soon.

Thanks for the help!

Oh I had a similar question, I had a -$100 on my student account , also I paid the whole years fee , by making payment from the TD website( because it wouldn't let me use that large an amount). So I subtracted a 100 dollars from my total fees and that what I paid. (I hope this isn't too confusing) The university will automatically make use of that money right?(the 100 dollars). Thanks

If your balance was -100 that means you paid 100 too much so next time you pay it gets deducted by 100. I pay online via bank too so just take the final balance, set up your bank account to mcmaster (Id is usually your student number)

Just to make sure ( suppose I have to pay 5000 , so I just pay 4900 right? since , there's already a 100 dollars in my account?)

Assuming what you are stating and what I am thinking is then yes