Don't expect much from futureshop... I know enough about touchscreens to know that the screen needs to be replaced on mine (under warranty) so I took it in, the guy agreed with my theory, sent it in to the depot... 3 weeks now. I get a call to pickup on Friday, I go in, and the guy says "Says here, they couldn't duplicate the error." I went nuts on the spot, opened it up, tried to show him myself... I couldn't duplicate it either. Why? BECAUSE THEY JUST DISABLED THE TOUCHSCREEN HARDWARE! Absolute retards.
Futureshop's solution to your problem: Disable the hardware that's causing the problem. Anyways, it's going back to the dealer and if they aren't done in a total of 60 days (including the past 3 weeks) I get a new laptop on their bill.
Sometimes UTS will solve your problems though.
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