Quote:
Originally Posted by herBs
I second this...I've only had excellent experience with Dells.
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I've had the opposite. I bought a Studio XPS 15 last year and experienced this with it:
- The keyboard/palmrest scratch the screen because of poor design
- The speakers buzz unbearably even at low volume
- The laptop overheats even when idle and the fans are always blowing because of poorly designed ventilation. The vent that blows out is completely blocked by the screen when the screen is open.
- The wifi card would turn off whenever I closed the lid/put it to sleep but wouldn't come back on when I turned the computer back on.
- The slot-load disc tray would neither read nor eject discs
- The F3 key was broken off when I first opened it after it was shipped to me.
I had it replaced partway through the year, and the second model they gave me had all of the same problems, except that the disc tray worked, the F3 key wasn't broken (lol) and the wifi card worked just fine. However, when they replaced my laptop they accidentally assembled it with some standard parts (not the upgrades that I paid for) -- so they sent a guy to my house to replace those parts, but they shipped him the same stock parts they put in the laptop TWICE.
Finally they replaced it with an XPS 17 L702X because they don't make the Studio XPS 15 anymore (wonder why). This laptop, out of the box, had a horizontal line of burned-out pixels in the screen. So I called Dell and they sent a guy with a new screen unit to replace it with, but the screen that they shipped to him was shock-damaged on delivery, which he only found out when he installed it, turned it on, and the screen looked like this (not my laptop, but visually similar):
http://gakidooscomputerrepai r.com/...lcd-screen.jpg
So he put the old one in and Dell shipped me a SECOND XPS 17. I've had it for a month, it's never been moved outside of my house, and the same sort of horizontal line has appeared in the screen. Dell offered to refund my money minus all the tax I paid, my additional warranty money, and a 15% cost restocking fee... and that's just bullshit. I declined that offer. As it stands I'm gonna have to have a techie come AGAIN and put a fourth screen in.
That's bad effing luck.
EDIT: The night after I posted this, a second line of burned out pixels appeared in the screen while I was checking my email. EFFFFF.